Return Policy

Definitions

1. "Seller" means TONI A/S, CVR no. 40784608, Lykkesholms Allé 11a, 1902 Frederiksberg C, Denmark.
2. "Buyer" means any business that purchases or otherwise receives Products and/or services from Seller. Seller only offers sales to authorized plumbers or authorized dealers. The Seller does not generally offer sales to private customers.
3. "Products" means any goods sold and/or delivered by the Seller.
4. "Order Confirmation" means a written confirmation from the Seller of an order placed by the Buyer and/or a confirmation of an agreement concluded between the Seller and the Buyer.

 
Returns

1. If the Buyer wishes to return the Products, the Buyer must notify the Seller within 14 days after delivery that the Buyer regrets his purchase and wishes to return the Products.
2. The Buyer may return purchased Products to the Seller, provided that the Products are returned in their original packaging and that the Products are in undamaged and unused condition. As the Seller produces the Products according to the order received, the Buyer will only receive 50% of the purchase price back. If the Products are not returned in accordance with clause 7.2, the Seller is entitled to make a proportional reduction in the purchase price in addition to the 50% reduction, see above.
3. Returns must be made to TONI A/S, Lykkesholm Allé 11A, 1902 Frederiksberg C, Denmark.
4. The Products must be received by the Seller 14 days after the Buyer has notified the Seller that the Buyer wishes to cancel his purchase. In the event that this deadline is exceeded, the Seller may refuse to receive the Products, and the Buyer is not entitled to claim its payment for the Products back.
5. The Seller shall refund the amount without undue delay and no later than 14 days from the date the Seller has received adequate and sufficient documentation that the Buyer has returned the Products. If the Seller does not receive such documentation, 14 days shall be calculated from the date on which the Seller received the returned Products.
6. The Buyer shall bear all costs and risk of returning the Products until the Products are received by the Seller.

 
Complaints, defects and delays

1. In connection with delivery, the Buyer is obliged to immediately conduct a thorough and appropriate inspection of the delivered Products.
2. If the Product suffers from a defect, the Buyer shall notify the Seller immediately after delivery if the Buyer wishes to invoke the defect.
3. The Buyer's warranty does not cover defects, damage, wear and tear or other defects resulting from incorrect operation, poor maintenance, violence, unauthorized intervention, non-compliance with instructions for use or other conditions for which the Buyer is responsible.
4. If the Seller acknowledges a defect, the Seller may choose between (i) leaving the defect
5. remedy by the Seller, (ii) replace the Product, or (iii) cancel the order.
6. The Seller shall only be obliged to remedy defects or replace the Product if (according to the Seller's assessment) it is not considered disproportionately costly for the Seller.
7. In the event of a complaint, shipping costs for returning the Product shall be borne by the Seller.
8. Regardless of the Seller's liability under this section, the Seller's maximum liability shall not exceed DKK 100,000.00.
9. If the Seller is delayed with the delivery of an order, the Seller may postpone delivery for up to 30 days without liability. If the delay continues thereafter, the Buyer may choose to cancel the purchase. However, in this situation, the Buyer cannot claim compensation if the Seller refunds the purchase price.